Making Hidden Bias Visible: Designing a Feedback Ecosystem for Primary Care Providers

CHI 2022 - QT-BIPOC PD Workshop We present wireframes displaying communication metrics that negatively impact patient-centered care divided into the following categories: digital nudge, dashboard, and guided reflection. Our wireframes provide quantitative, real-time, and conversational feedback promoting provider reflection on their interactions with patients.

Toward a Unified Metadata Schema for Ecological Momentary Assessment with Voice-First Virtual Assistants

CUI 2021 We designed a novel unified metadata schema to enable Human-Computer Interaction (HCI), user experience (UX), and behavioral health researchers to rapidly prototype Ecological Momentary Assessment (EMA) data collection applications on different voice-first smart devices with built-in IVAs.

ARTEMIS: A Collaborative Mixed-Reality System for Immersive Surgical Telementoring

CHI 2021In this paper, we describe ARTEMIS' design process with a summary of specific user goals ARTEMIS addresses. We also describe the system implementation and show an early validation of how the system addresses user goals.

Adjacent Display of Relevant Discussion Helps Resolve Confusion

Discussion fora of instructional videos contain previously-discussed questions and answers. These video comments can resolve many points of confusion for learners. However, finding relevant content in a separated discussion forum is challenging and …

Developing a Healthcare Equity Tool: Combining Technology and Stakeholder Engagement to Uncover Hidden Bias in Patient-Provider Interactions

Academic Health 2021 Hidden biases in patient-provider interactions can result in poor communication in clinical interactions and healthcare disparities. The UnBIASED Research Project is combining stakeholder engagement with computational sensing to automatically detect hidden biases and provide automated feedback on communication quality during clinical encounters. Early insights from stakeholder engagement highlight the importance of nonverbal communication as social signals of hidden bias.

Do You Really Need to Know Where “That” Is? Enhancing Support for Referencing in Collaborative Mixed Reality Environments

CHI 2021 This paper presents a 2x2 mixed factorial experiment that explores the effects of providing spatial information and system-generated guidance to task objects. It also investigates the effects of such guidance on the remote collaborators need for spatial information.

Facilitating Remote Design Thinking Workshops in Healthcare: the Case of Contouring in Radiation Oncology

CHI 2021 Co-location matters, especially when running collaborative design thinking workshops. What if participation cannot occur in person? How can we conduct these workshops remotely?

Understanding Barriers and Design Opportunities to Improve Healthcare and QOL for Older Adults through Voice Assistants

ASSETS 2021 In this paper we focus on the processes of care delivery and QOL enhancements for older adults as a collaborative task between patients and providers. By interviewing 16 older adults living independently or semi–independently and 5 providers, we identified 12 barriers that older adults might encounter during daily routine and while managing health

“It Feels Like I am Talking into a Void”: Understanding Interaction Gaps in Synchronous Online Classrooms

CHI 2021 This paper investigates in-class interactions in synchronous online classrooms when the choice of modality is discretionary, such that students choose when and if they turn on their cameras and microphones

Cognitive Bias in Patient-Provider Communication: Sensing and Design to Reduce Health Disparities

Cognitive bias is pervasive in healthcare. It drives differential diagnosis and timely recognition of acute onset illness, but it also contributes to healthcare inequity. Patients may not be treated equitably due to different identities (race, …